Access

I have noticed that the access to the library is very good. By access, we refer to the idea that services are easily are accessible and are conveniently placed.

The convenience factor of the library are represented by access to services like "Ask a librarian"  where users are able to contact the librarians via message forums to pose certain questions and have queries addressed.

The library catalogue is available online and there are instructions explaining how things work.  There are ample opportunities for training that are well advertised and that are tailored to the needs of the user.