Communication

Communication refers to the efforts made to ensure that users are aware of what is happening within the library and ensuring that the opinions of the users are heard.

It is clearly evident when walking through the library that there are massive efforts made with regards to putting up notices that are visually enticing and ensure that the users are well informed. There are sufficient guidelines and guidebooks on the library website that can be used by users to navigate through the various services offered by the library.

I do, however believe that more could be done to promote the services of the library within the library itself and not only online. There do not seem to be sufficient pamphlets and brochures that are available to users.

The use of flyers and brochures can go a long way in the marketing and promotion of the library. These types of marketing materials will help demonstrate the relevance of the library in the lives of users.