Responsiveness

The responsiveness of library staff refer to how willing they are to provide the service when needed.

As mentioned previously the responsiveness of certain faculty librarians are not up to the standard expected when we talk about good customer service. The management of the library have to reassess the way in which customer service is managed. Staff need to be made aware of the importance of customer services.

With the negative there are also positives, there are significant strides made in promoting the training opportunities available to users.